@import url("/static/style_legacy.css?v=full-3");

/* Dashboard: reserve the full width needed by formatted status totals. */
.status-line{grid-template-columns:minmax(140px,180px) minmax(0,1fr) max-content!important}
.status-line>b{min-width:72px;white-space:nowrap;text-align:right}
 .dashboard-grid{width:100%;max-width:100%;box-sizing:border-box}
@media (max-width:1400px){.dashboard-grid,.dashboard-grid.lower{grid-template-columns:minmax(0,1fr)!important}.dashboard-grid>.panel{width:100%;max-width:100%;box-sizing:border-box}}
@media (max-width:1100px){.dashboard-grid,.dashboard-grid.lower{grid-template-columns:minmax(0,1fr)!important}.dashboard-grid>.panel{min-width:0}.status-line{grid-template-columns:minmax(130px,180px) minmax(0,1fr) max-content!important}}
@media (max-width:640px){.status-line{grid-template-columns:minmax(0,1fr) max-content!important}.status-label{min-width:0;overflow-wrap:anywhere}.bar{min-width:0}}

.channel-list>a{display:flex;align-items:center;justify-content:space-between;padding:9px 7px;margin:0 -7px;border-bottom:1px solid var(--line);border-radius:7px;color:var(--text);text-decoration:none;transition:background .15s ease,color .15s ease}
.channel-list>a:last-child{border-bottom:0}.channel-list>a span{display:flex;align-items:center;gap:10px}.channel-list>a:hover,.channel-list>a:focus-visible{background:#eef4ff;color:#174ea6;outline:none}.channel-list>a:focus-visible{box-shadow:0 0 0 2px #8bb4f8}

.sidebar{overflow-y:auto}
.main-nav{gap:2px}
.main-nav a{min-height:39px;padding-block:8px}
.nav-section-label{color:#697383;font-size:9px;font-weight:900;letter-spacing:1.2px;text-transform:uppercase;padding:16px 11px 5px}
.sidebar-user{position:sticky;bottom:0;background:var(--nav);padding-bottom:2px}

.filters{grid-template-columns:minmax(220px,1fr) 175px 135px 135px minmax(190px,230px) auto}
.admin-shell{display:grid;grid-template-columns:215px minmax(0,1fr);gap:22px}
.admin-side{background:#fff;border:1px solid var(--line);border-radius:9px;padding:13px;align-self:start;position:sticky;top:86px}
.admin-side h3{font-size:11px;text-transform:uppercase;letter-spacing:.8px;color:var(--muted);margin:14px 9px 6px}
.admin-side a{display:block;padding:8px 9px;border-radius:6px;color:#4e5865;font-size:13px}
.admin-side a:hover,.admin-side a.active{background:#eef2f6;color:var(--text);font-weight:700}
.settings-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:15px}
.settings-card{background:#fff;border:1px solid var(--line);border-radius:9px;padding:18px;display:grid;grid-template-columns:40px 1fr;gap:12px;box-shadow:var(--shadow)}
.settings-card:hover{border-color:#aeb8c4;transform:translateY(-1px)}
.settings-card>span{width:40px;height:40px;display:grid;place-items:center;background:#eef2f7;border-radius:8px;color:#445267;font-size:18px}
.settings-card h3{margin:0 0 4px;font-size:15px}.settings-card p{margin:0;color:var(--muted);font-size:12px}
.catalog-table td:first-child{font-weight:700}.catalog-table td:last-child{color:var(--green);font-weight:700}
.table-actions{display:flex;align-items:center;gap:8px}
.inline-action-form{display:inline-flex}
.icon-button{border:0;background:transparent;color:var(--text);cursor:pointer;padding:4px 6px;border-radius:6px}
.icon-button:hover{background:#eef2f6}
.icon-button.danger{color:var(--red)}
.item-dialog-backdrop{position:fixed;inset:0;background:rgba(15,23,42,.45);display:grid;place-items:center;padding:20px;z-index:1000}
.item-dialog{background:#fff;border:1px solid var(--line);border-radius:12px;padding:24px;min-width:min(480px,100%);box-shadow:var(--shadow)}
.item-dialog-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:16px}
.field-row{display:grid;gap:6px;margin-bottom:12px}
.field-row span{font-size:12px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.8px}
.field-row input{border:1px solid var(--line);border-radius:8px;padding:10px 12px}
.permissions-legend{padding:18px;margin-bottom:14px}
.permissions-legend h2{margin:0 0 10px;font-size:17px}
.permissions-howto{padding:16px;margin-bottom:14px}
.permissions-howto h2{margin:0 0 8px;font-size:17px}
.permissions-howto ol{margin:0 0 8px 18px;padding:0;display:grid;gap:4px}
.permissions-howto li{font-size:13px;color:var(--text)}
.permissions-actions{display:flex;align-items:center;gap:12px;padding:14px;margin-bottom:14px}
.add-user-inline{flex:1}
.add-user-inline summary{cursor:pointer;font-weight:700;color:var(--text)}
.add-user-inline .stack{margin-top:12px;padding-top:12px;border-top:1px solid var(--line)}
.permissions-chip-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}
.permission-chip{display:grid;padding:10px;border:1px solid var(--line);border-radius:8px;background:#f8fafc}
.permission-chip b{font-size:12px}
.permission-chip small{font-size:10px;color:var(--muted);margin-top:2px}
.permissions-users-grid{display:grid;gap:14px}
.permission-user-card{padding:18px}
.permission-user-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:12px}
.permission-user-head h3{margin:0;font-size:17px}
.permission-user-head p{margin:2px 0 0;color:var(--muted);font-size:12px}
.permission-admin-note{margin:0;padding:10px 12px;border:1px dashed #9db2cc;border-radius:8px;background:#eff5ff;color:#23468b;font-size:13px}
.permission-step-label{margin:0 0 8px;font-size:12px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.6px}
.permission-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}
.permission-option{display:flex;align-items:center;gap:8px;border:1px solid var(--line);border-radius:8px;padding:9px 10px;background:#fff}
.permission-option input{width:14px;height:14px}
.permission-option span{font-size:12px}
.permission-actions{display:flex;justify-content:flex-end;margin-top:10px}
.dialog-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:16px}
.button.secondary{background:#fff;color:var(--text);border:1px solid var(--line)}
.subtabs{display:flex;gap:20px;border-bottom:1px solid var(--line);margin:-5px 0 20px}.subtabs a{padding:10px 2px;color:var(--muted);font-weight:700}.subtabs a.active{color:var(--text);border-bottom:2px solid var(--red)}
.org-summary,.chat-kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:18px}
.mini-stat{padding:17px}.mini-stat small{display:block;color:var(--muted)}.mini-stat strong{display:block;font-size:25px;margin-top:4px}
.split-view{display:grid;grid-template-columns:minmax(0,1.45fr) minmax(290px,.55fr);gap:18px}
.content-panel{padding:20px}
.data-toolbar{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:15px}.data-toolbar h2{margin:0}
.status-chip{display:inline-flex;border-radius:999px;padding:3px 8px;background:#e6f4eb;color:var(--green);font-size:10px;font-weight:800}
.chat-layout{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(280px,.6fr);gap:18px}
.queue-list,.agent-list{display:grid}.queue-item,.agent-item{display:grid;align-items:center;gap:11px;padding:13px 0;border-bottom:1px solid var(--line)}
.queue-item{grid-template-columns:38px minmax(0,1fr) auto}.agent-item{grid-template-columns:34px minmax(0,1fr) auto}
.queue-item>span:nth-child(2),.agent-item>span:nth-child(2){display:grid}.queue-item small,.agent-item small{color:var(--muted)}
.wait-time{display:grid;text-align:right}.wait-time b{color:var(--red)}.wait-time small{font-size:10px}
.live-dot{width:9px;height:9px;border-radius:50%;background:var(--green);box-shadow:0 0 0 4px #e4f5eb}
.live-dot.pause{background:var(--amber);box-shadow:0 0 0 4px #fff3d8}
.channel-cards,.bot-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}
.channel-card,.bot-card{padding:18px;display:grid;gap:12px}
.channel-head,.bot-head{display:flex;align-items:center;justify-content:space-between}.channel-symbol,.bot-symbol{width:40px;height:40px;border-radius:9px;display:grid;place-items:center;background:#edf2fa;color:#315b9b;font-weight:800}
.channel-card h3,.bot-card h3{margin:0;font-size:15px}.channel-card p,.bot-card p{margin:0;color:var(--muted);font-size:12px}
.card-meta{display:flex;justify-content:space-between;border-top:1px solid var(--line);padding-top:11px;color:var(--muted);font-size:11px}
.flow-canvas{min-height:610px;background:#eef1f4;border:1px solid var(--line);border-radius:10px;padding:28px;overflow:auto}
.flow-grid{min-width:900px;display:grid;grid-template-columns:180px 70px 220px 70px 220px;align-items:center;justify-content:center;gap:0}
.flow-node{background:#fff;border:1px solid #cfd6dd;border-radius:9px;padding:14px;box-shadow:var(--shadow)}.flow-node.start{border-top:4px solid var(--green)}.flow-node.action{border-top:4px solid var(--blue)}
.flow-node h4{margin:0 0 5px}.flow-node p{margin:0;color:var(--muted);font-size:11px}.flow-arrow{text-align:center;color:#8893a0;font-size:24px}
.customer-profile-grid{display:grid;grid-template-columns:280px minmax(0,1fr);gap:18px}
.profile-card{padding:22px;align-self:start}.profile-card .large-avatar{margin-left:0}.profile-card h2{margin:8px 0 3px}.profile-data{display:grid;gap:14px;margin-top:20px;padding-top:18px;border-top:1px solid var(--line)}.profile-data span{display:grid}.profile-data small{color:var(--muted);text-transform:uppercase;font-size:9px;letter-spacing:.7px}
.timeline-list{display:grid}.timeline-ticket{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;padding:14px 0;border-bottom:1px solid var(--line)}.timeline-ticket small{color:var(--muted)}
.profile-settings{max-width:760px}.profile-settings>.panel{padding:22px;margin-bottom:16px}
.report-kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:14px;margin-bottom:18px}
.kpi-card{display:flex;align-items:center;gap:12px;padding:16px;min-height:92px}
.kpi-card small{display:block;color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.8px}
.kpi-card strong{display:block;font-size:21px;margin-top:3px}
.kpi-card em{display:block;color:var(--muted);font-size:11px;font-style:normal;margin-top:2px}
.kpi-icon{width:38px;height:38px;border-radius:10px;display:grid;place-items:center;font-size:16px;font-weight:800;background:#eef2f7;color:#4b5563}
.kpi-icon.green{background:#eaf7ee;color:#2b7a3b}.kpi-icon.red{background:#fdecec;color:#b42318}.kpi-icon.blue{background:#eaf2ff;color:#315b9b}.kpi-icon.violet{background:#f4ebff;color:#7b43c4}.kpi-icon.amber{background:#fff7e6;color:#b7791f}.kpi-icon.teal{background:#e6f7f4;color:#137a6f}.kpi-icon.navy{background:#eef4ff;color:#23468b}
.closing-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin-bottom:12px}
.closing-card{padding:12px;border:1px solid var(--line);border-radius:8px;background:#f8fafc}
.closing-card small{display:block;color:var(--muted);font-size:10px;text-transform:uppercase;letter-spacing:.8px}
.closing-card strong{display:block;font-size:20px;margin-top:4px}
.reason-list{display:grid;gap:8px}
.reason-list>div{display:flex;justify-content:space-between;align-items:center;padding:8px 0;border-top:1px solid var(--line)}
.reason-list>div:first-child{border-top:0;padding-top:0}
.compact-table th,.compact-table td{padding:10px 12px}
.dashboard-menu-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;margin-bottom:20px}
.dashboard-card{display:flex;align-items:flex-start;gap:12px;padding:18px;border:1px solid var(--line);border-radius:10px;background:#fff;box-shadow:var(--shadow);text-decoration:none;color:inherit}
.dashboard-card:hover{border-color:#aeb8c4;transform:translateY(-1px)}
.dashboard-icon{width:42px;height:42px;border-radius:10px;display:grid;place-items:center;font-size:18px;font-weight:800}
.dashboard-icon.blue{background:#eaf2ff;color:#315b9b}.dashboard-icon.green{background:#eaf7ee;color:#2b7a3b}.dashboard-icon.violet{background:#f4ebff;color:#7b43c4}.dashboard-icon.amber{background:#fff7e6;color:#b7791f}
.dashboard-card h3{margin:0 0 4px;font-size:15px}.dashboard-card p{margin:0;color:var(--muted);font-size:12px;line-height:1.5}
.dashboard-summary{padding:20px}
.dashboard-summary-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}
.summary-pill{padding:14px;border:1px solid var(--line);border-radius:8px;background:#f8fafc}
.summary-pill small{display:block;color:var(--muted);font-size:10px;text-transform:uppercase;letter-spacing:.8px}
.summary-pill strong{display:block;font-size:22px;margin-top:4px}
.dashboard-section{padding:20px;margin-bottom:18px}
.dashboard-2col{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;margin-bottom:18px}
.bot-kpi-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
.dashboard-main-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;margin-bottom:18px}
.dashboard-filter-row{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:14px}
.filter-chip{display:inline-flex;padding:6px 10px;border:1px solid var(--line);border-radius:999px;font-size:12px;color:var(--muted);background:#fff}
.filter-chip.active{background:#1f2937;color:#fff;border-color:#1f2937}
.summary-pill.success{background:#eaf7ee;border-color:#d6eddc}
.summary-pill.danger{background:#fdecec;border-color:#f7d9d9}
.sla-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
.efficiency-grid{grid-template-columns:repeat(5,minmax(0,1fr))}
.sla-trend{display:grid;gap:8px;margin-top:14px}
.sla-trend-row{display:grid;grid-template-columns:44px 1fr 36px;gap:10px;align-items:center}
.sla-trend-row small{font-size:11px;color:var(--muted)}
.sla-trend-row strong{font-size:12px}
.sla-trend-bar{height:10px;border-radius:999px;background:#eef2f7;display:flex;overflow:hidden}
.sla-trend-bar i{display:block;height:100%}
.sla-trend-bar i.bad{background:#e15759}
.sla-trend-bar i.ok{background:#7cb518}
.sla-legend{display:flex;justify-content:flex-end;gap:18px;align-items:center;margin:-4px 2px 10px;color:var(--muted);font-size:12px}
.sla-legend span,.sla-ticket-status{display:inline-flex;align-items:center;gap:7px}
.sla-ticket-status{white-space:nowrap;font-size:12px;color:#465467}
.sla-light{width:10px;height:10px;border-radius:50%;display:inline-block;background:#aeb7c2;box-shadow:0 0 0 3px rgba(174,183,194,.15)}
.sla-light.within{background:#1f9d62;box-shadow:0 0 0 3px rgba(31,157,98,.14)}
.sla-light.attention{background:#e5a300;box-shadow:0 0 0 3px rgba(229,163,0,.15)}
.sla-light.overdue{background:#d71920;box-shadow:0 0 0 3px rgba(215,25,32,.14)}
.customer-lookup{display:block;position:relative;margin-bottom:16px}
.lookup-results{position:absolute;z-index:30;left:0;right:0;top:100%;margin-top:5px;background:#fff;border:1px solid #d7dee7;border-radius:10px;box-shadow:0 14px 35px rgba(31,41,55,.16);max-height:280px;overflow:auto}
.lookup-results button{display:flex;width:100%;flex-direction:column;align-items:flex-start;gap:3px;padding:11px 13px;border:0;border-bottom:1px solid #eef1f4;background:#fff;text-align:left;cursor:pointer}
.lookup-results button:hover{background:#f6f8fb}.lookup-results small{color:var(--muted)}
.saved-view-row{display:grid;grid-template-columns:minmax(0,1fr) 28px;align-items:center;gap:3px}
.saved-view-row>a{min-width:0}.saved-view-row form button{border:0;background:transparent;color:#8b95a3;font-size:18px;cursor:pointer;border-radius:6px}
.saved-view-row form button:hover{background:#fff0f2;color:#c20f2f}.views-empty{display:block;padding:6px 10px;color:var(--muted)}
.save-view{margin-top:-2px;padding:10px 14px}.save-view summary{cursor:pointer;font-weight:700;color:#465467}.save-view form{display:flex;gap:8px;margin-top:10px}.save-view input{flex:1}
.hourly-chart{display:grid;grid-template-columns:repeat(24,minmax(0,1fr));gap:6px;align-items:end;min-height:220px;padding-top:10px}
.hour-col{display:grid;justify-items:center;gap:4px}
.hour-col i{display:block;width:100%;max-width:24px;border-radius:6px 6px 0 0;background:linear-gradient(180deg,#27b3c7,#1f88cc);min-height:8px}
.hour-col strong{font-size:10px;color:var(--text)}
.hour-col small{font-size:10px;color:var(--muted)}
.distribution-block{margin-top:4px}
.distribution-block h3{font-size:13px;margin:0 0 10px}
.distribution-row{display:grid;grid-template-columns:150px 1fr auto;gap:10px;align-items:center;margin-bottom:8px}
.distribution-row span{font-size:12px;color:var(--muted)}
.distribution-row strong{font-size:12px;color:var(--text)}
.distribution-bar{height:9px;background:#eef2f7;border-radius:999px;overflow:hidden}
.distribution-bar i{display:block;height:100%;background:linear-gradient(90deg,#315b9b,#2b7a3b)}
.muted-text{margin:0;color:var(--muted);font-size:12px}
@media(max-width:1100px){.settings-grid,.channel-cards,.bot-grid{grid-template-columns:repeat(2,1fr)}.org-summary,.chat-kpis{grid-template-columns:repeat(2,1fr)}.split-view,.chat-layout{grid-template-columns:1fr}.dashboard-menu-grid,.dashboard-summary-grid{grid-template-columns:1fr}}
@media(max-width:1100px){.dashboard-main-grid,.dashboard-2col,.bot-kpi-grid,.efficiency-grid,.sla-grid{grid-template-columns:1fr}.distribution-row{grid-template-columns:130px 1fr auto}.hourly-chart{grid-template-columns:repeat(12,minmax(0,1fr))}}
@media(max-width:1100px){.permissions-chip-grid,.permission-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:1100px){.permissions-actions{flex-direction:column;align-items:stretch}.add-user-inline{width:100%}}
@media(max-width:900px){.nav-section-label{display:none}.admin-shell{grid-template-columns:1fr}.admin-side{position:static}.admin-side{display:flex;overflow:auto}.admin-side h3{display:none}.admin-side a{white-space:nowrap}.customer-profile-grid{grid-template-columns:1fr}.profile-card{display:none}}
@media(max-width:640px){.settings-grid,.channel-cards,.bot-grid,.org-summary,.chat-kpis,.permissions-chip-grid,.permission-grid{grid-template-columns:1fr}}

.demo-card{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:20px 22px;margin-bottom:18px;border:1px solid var(--line);border-radius:12px;background:linear-gradient(135deg,#f8fbff,#eef4ff)}
.demo-card h2{margin:6px 0 4px;font-size:18px}
.demo-card p{margin:0;color:var(--muted);font-size:13px;line-height:1.5}
.button.primary{display:inline-flex;align-items:center;justify-content:center;padding:10px 14px;border-radius:8px;background:var(--red);color:#fff;text-decoration:none;font-weight:700}
.site-chat-body{margin:0;font-family:Inter,Segoe UI,sans-serif;background:linear-gradient(135deg,#f6f9ff,#eef4ff);color:#10253f}
.site-chat-shell{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px}
.site-chat-shell.embed-mode{padding:0;min-height:auto;align-items:stretch;justify-content:stretch}
.site-chat-card{width:min(100%,420px);background:#fff;border:1px solid var(--line);border-radius:18px;box-shadow:0 20px 50px rgba(15,23,42,.12);overflow:hidden}
.site-chat-card.embed-mode{width:100%;height:100%;border-radius:0;box-shadow:none;border:0}
.site-chat-header{display:flex;justify-content:space-between;align-items:center;padding:16px 18px;border-bottom:1px solid var(--line);background:#f8fbff}
.site-chat-header h1{margin:0;font-size:17px}
.site-chat-header small{display:block;color:var(--muted);margin-top:3px}
.site-chat-messages{height:360px;overflow:auto;padding:16px;display:grid;gap:10px;background:#fff}
.site-chat-card.embed-mode .site-chat-messages{height:calc(100vh - 140px)}
.site-chat-bubble{max-width:85%;padding:10px 12px;border-radius:12px;font-size:13px;line-height:1.5;white-space:pre-wrap}
.site-chat-bubble.bot{background:#eef4ff;color:#243c67;justify-self:start;border-bottom-left-radius:4px}
.site-chat-bubble.user{background:#315b9b;color:#fff;justify-self:end;border-bottom-right-radius:4px}
.site-chat-composer{display:flex;gap:8px;padding:12px 14px;border-top:1px solid var(--line)}
.site-chat-composer input{flex:1;border:1px solid var(--line);border-radius:999px;padding:10px 12px;font:inherit}
.site-chat-composer button{border:none;border-radius:999px;padding:10px 14px;background:var(--red);color:#fff;font-weight:700;cursor:pointer}
.site-chat-hint{padding:0 14px 14px;color:var(--muted);font-size:11px}
.site-chat-status{font-size:11px;color:var(--muted);padding:6px 14px 0}


/* Fluxo guiado de mesclagem de clientes */
.merge-panel{margin-top:18px;padding:0;overflow:hidden}
.merge-details>summary{display:grid;grid-template-columns:42px minmax(0,1fr) auto;align-items:center;gap:12px;padding:18px 20px;cursor:pointer;list-style:none}
.merge-details>summary::-webkit-details-marker{display:none}
.merge-summary-icon{width:38px;height:38px;display:grid;place-items:center;border-radius:9px;background:#fff3e7;color:#b45309;font-size:20px;font-weight:800}
.merge-details>summary>span:nth-child(2){display:grid;gap:3px}.merge-details>summary b{font-size:15px}.merge-details>summary small{color:var(--muted);font-size:12px}
.merge-summary-action{padding:7px 10px;border:1px solid var(--line);border-radius:7px;color:var(--text);font-size:12px;font-weight:700;background:#fff}.merge-details[open] .merge-summary-action{background:#eef2f6}
.merge-content{padding:20px;border-top:1px solid var(--line);background:#fbfcfd}
.merge-warning{display:flex;align-items:center;gap:8px;padding:11px 13px;margin-bottom:16px;border:1px solid #f4d7a7;border-radius:8px;background:#fff8e8;color:#7c4a03;font-size:12px}.merge-warning span{color:#8a641f}
.merge-route{display:grid;grid-template-columns:minmax(220px,.7fr) 42px minmax(360px,1.3fr);align-items:start;gap:14px}
.merge-customer-card{display:grid;gap:5px;padding:16px;border:1px solid var(--line);border-radius:9px;background:#fff}.merge-customer-card strong{font-size:14px}.merge-customer-card small{color:var(--muted);font-size:12px}
.merge-card-label{margin-bottom:4px;color:var(--muted);font-size:9px;font-weight:900;letter-spacing:.7px;text-transform:uppercase}
.merge-source-card{border-color:#f0c9c9;background:#fffafa}.merge-ticket-count{margin-top:8px;padding-top:9px;border-top:1px solid #f1dddd;color:#a63b3b;font-size:11px;font-weight:700}
.merge-direction{display:grid;place-items:center;min-height:112px;color:#8b96a5;font-size:25px}
.merge-target-form{display:grid;gap:10px;padding:17px;border:1px solid var(--line);border-radius:9px;background:#fff}
.merge-target-form>label:not(.merge-confirm),.merge-search-label{font-size:11px;font-weight:800;color:var(--muted);text-transform:uppercase;letter-spacing:.6px}
.merge-target-form input,.merge-target-form select{width:100%;border:1px solid var(--line);border-radius:8px;padding:10px 11px;background:#fff;color:var(--text);font:inherit}
.merge-step{display:flex;align-items:center;gap:10px;margin-bottom:2px}.merge-step>div{display:grid;gap:2px}.merge-step b{font-size:13px}.merge-step small{color:var(--muted);font-size:11px}
.merge-step-number{width:25px;height:25px;display:grid;place-items:center;flex:none;border-radius:50%;background:#eaf2ff;color:#315b9b;font-size:12px;font-weight:900}
.merge-search-result{color:var(--muted);font-size:11px}.merge-target-preview{margin-top:2px;border-color:#b9dec5;background:#f4fbf6}
.merge-review-step{margin-top:8px;padding-top:14px;border-top:1px solid var(--line)}
.merge-effects{display:grid;gap:5px;margin:0;padding-left:22px;color:#566171;font-size:12px}
.merge-confirm{display:flex;align-items:flex-start;gap:9px;margin-top:5px;padding:11px;border:1px solid #efcece;border-radius:8px;background:#fff7f7;color:#713737;font-size:12px;line-height:1.45}.merge-confirm input{width:15px;height:15px;flex:none;margin-top:1px}
.merge-danger-button{border:0;border-radius:8px;padding:11px 14px;background:#b42318;color:#fff;font-weight:800;cursor:pointer}.merge-danger-button:disabled{background:#c8cdd3;color:#f7f8fa;cursor:not-allowed}
.merge-empty{margin:0;color:var(--muted);font-size:12px;text-align:center}
@media(max-width:900px){.merge-details>summary{grid-template-columns:42px minmax(0,1fr)}.merge-summary-action{display:none}.merge-route{grid-template-columns:1fr}.merge-direction{min-height:auto;transform:rotate(90deg)}.merge-warning{align-items:flex-start;flex-direction:column}}

/* Integração OAuth do Zendesk */
.zendesk-oauth-layout{display:grid;grid-template-columns:minmax(0,1.45fr) minmax(300px,.75fr);gap:18px;align-items:start}
.zendesk-oauth-main,.zendesk-oauth-config,.oauth-danger{padding:22px}
.oauth-status{display:inline-flex;align-items:center;gap:7px;border-radius:999px;padding:7px 10px;font-size:11px;font-weight:800}
.oauth-status:before{content:"";width:8px;height:8px;border-radius:50%}
.oauth-status.connected{background:#e9f8ee;color:#17653a}.oauth-status.connected:before{background:#20a35a}
.oauth-status.pending{background:#fff3e7;color:#92400e}.oauth-status.pending:before{background:#e5a11a}
.oauth-details{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:0 0 20px}
.oauth-details>div{padding:13px;border:1px solid var(--line);border-radius:8px;background:#fafbfc}
.oauth-details dt{margin-bottom:5px;color:var(--muted);font-size:10px;font-weight:900;text-transform:uppercase;letter-spacing:.6px}
.oauth-details dd{margin:0;font-size:13px;font-weight:700;overflow-wrap:anywhere}
.oauth-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.oauth-actions form{margin:0}
.oauth-empty{display:flex;align-items:center;gap:14px;margin:6px 0 20px;padding:18px;border:1px dashed #cad2dc;border-radius:9px;background:#fbfcfd}
.oauth-empty>span{width:44px;height:44px;display:grid;place-items:center;flex:none;border-radius:10px;background:#172b4d;color:#fff;font-weight:900}
.oauth-empty strong{font-size:14px}.oauth-empty p{margin:4px 0 0;color:var(--muted);font-size:12px;line-height:1.45}
.button.disabled{pointer-events:none;opacity:.45}
.zendesk-oauth-config h2{margin:3px 0 16px;font-size:18px}
.config-check{display:grid;grid-template-columns:10px 1fr;gap:10px;align-items:start;padding:11px 0;border-bottom:1px solid var(--line)}
.config-check>span{width:9px;height:9px;margin-top:4px;border-radius:50%}.config-check>span.ok{background:#20a35a}.config-check>span.missing{background:#d7a019}
.config-check div{display:grid;gap:3px}.config-check b{font-size:11px}.config-check small{color:var(--muted);font-size:11px}
.callback-box{display:grid;gap:7px;margin-top:16px}.callback-box>span{color:var(--muted);font-size:10px;font-weight:900;text-transform:uppercase;letter-spacing:.6px}
.callback-box code{display:block;padding:10px;border:1px solid var(--line);border-radius:7px;background:#f7f8fa;font-size:11px;overflow-wrap:anywhere}
.oauth-hint{margin:13px 0 0;color:var(--muted);font-size:11px;line-height:1.45}
.oauth-danger{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-top:18px}
.oauth-danger h2{margin:3px 0;font-size:17px}.oauth-danger p:last-child{margin:0;color:var(--muted);font-size:12px}
.oauth-disconnect{display:flex;gap:9px}.oauth-disconnect input{min-width:190px;border:1px solid var(--line);border-radius:7px;padding:9px 11px}
@media(max-width:1000px){.zendesk-oauth-layout{grid-template-columns:1fr}.oauth-danger{align-items:stretch;flex-direction:column}.oauth-disconnect{width:100%}.oauth-disconnect input{flex:1}}
@media(max-width:640px){.oauth-details{grid-template-columns:1fr}.oauth-disconnect{flex-direction:column}}
.hybrid-summary{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:18px}.hybrid-summary article{padding:17px;display:flex;flex-direction:column;gap:4px}.hybrid-summary small{color:var(--muted);font-size:10px;font-weight:900;text-transform:uppercase;letter-spacing:.6px}.hybrid-summary b{font-size:23px}.hybrid-summary span{color:var(--muted);font-size:11px}.hybrid-mode-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;margin-bottom:18px}.hybrid-mode-card{padding:20px;display:flex;align-items:flex-start;gap:15px}.hybrid-mode-icon{width:48px;height:48px;display:grid;place-items:center;flex:none;border-radius:10px;background:#d8072f;color:#fff;font-size:11px;font-weight:900;letter-spacing:.5px}.hybrid-mode-card.remote .hybrid-mode-icon{background:#8f1028}.hybrid-mode-card h2{margin:3px 0 6px;font-size:18px}.hybrid-mode-card p:last-child{margin:0;color:var(--muted);font-size:12px;line-height:1.5}.hybrid-search-panel,.hybrid-config-panel{padding:22px;margin-bottom:18px}.hybrid-search-form{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:10px}.hybrid-search-form label{display:flex;flex-direction:column;gap:6px;color:var(--muted);font-size:11px;font-weight:800}.hybrid-search-form input{height:40px;border:1px solid var(--line);border-radius:7px;padding:0 12px;font:inherit}.hybrid-search-form button{height:40px}.hybrid-results{margin-top:16px}.resource-key{display:block;margin-top:3px;color:var(--muted);font-family:ui-monospace,Consolas,monospace;font-size:10px}.sync-state{display:inline-flex;border-radius:999px;padding:5px 8px;font-size:10px;font-weight:800;white-space:nowrap}.sync-state.ok{background:#e9f8ee;color:#17653a}.sync-state.pending{background:#fff3e7;color:#92400e}.sync-state.error,.sync-state.off{background:#feecef;color:#a3132d}.empty-cell{text-align:center;color:var(--muted);padding:24px!important}@media(max-width:1050px){.hybrid-summary{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:700px){.hybrid-mode-grid,.hybrid-summary{grid-template-columns:1fr}.hybrid-search-form{grid-template-columns:1fr}}
.hybrid-apply-panel{display:grid;grid-template-columns:minmax(0,1fr) minmax(260px,360px);gap:24px;align-items:center;padding:22px;margin-bottom:18px;border-color:#efb6c1}.hybrid-apply-panel h2{margin:3px 0 6px;font-size:18px}.hybrid-apply-panel p{margin:0;color:var(--muted);font-size:12px;line-height:1.5}.hybrid-apply-stats{display:flex;gap:16px;flex-wrap:wrap;margin-top:14px}.hybrid-apply-stats span{font-size:11px;color:var(--muted)}.hybrid-apply-stats b{color:#d8072f}.hybrid-apply-form{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:9px;align-items:end}.hybrid-apply-form label{display:flex;flex-direction:column;gap:6px;color:var(--muted);font-size:11px}.hybrid-apply-form input{height:40px;border:1px solid var(--line);border-radius:7px;padding:0 11px}.hybrid-apply-form button{height:40px}@media(max-width:820px){.hybrid-apply-panel{grid-template-columns:1fr}.hybrid-apply-form{grid-template-columns:1fr}}